Ai-Yai-Yai service – repair of phones, tablets, laptops in Kiev
Honesty toward customers
Just as we are not specialists in other fields, having fully focused on servicing electronics, our customers also do not have experience in the services for which they visit our branches. We always treat this with understanding and try to fully satisfy visitors’ requests so that they do not have to dive into an area that is completely unfamiliar to them.
Our company’s website has a completely transparent price list, and 99% of visitors already know the cost of services before visiting a branch. Having extensive service experience since 2012, in most cases we can remotely understand the problem and the way to solve it, as well as give customers instructions for fixing the issue by themselves at home.
Here is one example from a customer service manager’s comment:
A customer contacted us because his device would not charge. After clarifying the gadget model and the type of charging port, we recommended trying another charging cable and power adapter, but neither option helped. We then gave instructions on how to clean debris from the port using household tools such as a pin and a small corner tool. The customer cleaned the connector himself at home, and the device started charging again.
This is one of many cases when we were able to help a customer remotely, without the need to spend time and money on a problem that could be fixed independently.
Decency
We do not claim to be perfect under any circumstances, because our company is made up of people, and people, no matter how professional they are, cannot be flawless and, like anyone else, can make mistakes. But the main thing that distinguishes our team is the ability to admit our mistakes and correct them without hesitation. The cost of the service does not matter to us: if the mistake happened through our fault, we fix it at our own expense.
Reliability
We are always available 7 days a week. For 15 years, we have remained in touch with our customers from Monday to Sunday, despite holidays, weekends, and political instability in our country. We fully understand our responsibility for the safety and integrity of expensive devices entrusted to us by customers not only from Kyiv, but also from other parts of Ukraine. Ai-Yai-Yai Service Center guarantees not only the physical integrity of the device, but also the safety of the data stored on it.
The most visited Ai-Yai-Yai branches in Kyiv
Below, we will indicate which districts of Kyiv have the most visited Ai-Yai-Yai branches, based on 2026 statistics.
During the current year, Ai-Yai-Yai branches have accepted around 20,000 devices, and here is the percentage ratio in descending order of branch traffic:
- Solomianskyi district — branch near Shuliavska metro station: 30% of all devices;
- Dnipro district — branch near Darnytsia metro station: 25%;
- Darnytskyi district — branch near Osokorky metro station: 15%;
- Holosiivskyi district — branch near Teremky metro station: 15%;
- Shevchenkivskyi district — branch near Lva Tolstoho metro station: 15%;
- Obolonskyi district — branch near Minska metro station: 15%.
The leader in branch traffic is the location near Shuliavska metro station, with Darnytsia metro station in second place.
Our oldest branch is the one near Osokorky metro station, which was opened in 2015, while the newest one is near Teremky metro station.
Which residential areas and districts bring the most customers to Ai-Yai-Yai?
The leaders in service requests are Borshchahivka and the Ring Road area. In second place are Troieshchyna, Chernihivska, and Lisova. A significant share of customers come from Pozniaky and the Kharkivskyi residential area. Around 20% of all requests come from the Holosiivskyi district and nearby settlements.
What types of devices and brands are most often repaired at Ai-Yai-Yai
- Samsung Galaxy smartphones. The leading models are Samsung S23 Ultra, Samsung A54, M53, A53, A15, A16, A14, S24 Ultra, and S25 Ultra.
- Apple iPhone. The most common models among them are iPhone 12 Pro Max, iPhone 13 Pro Max, iPhone 15 Pro Max, 12 Pro, 13 Pro, 14 Pro, and 15 Pro.
- Google Pixel. Google Pixel 6a, 8a, 9a, and 10a were repaired most often.
- Motorola. For this brand, the main trend was not tied to a specific model, but rather to the glass replacement service.
- Xiaomi. Models Note 14, Note 13, and Note 15.
- OnePlus. All models mainly came in for broken display replacement.
Owner’s comment
Good afternoon, dear customers of the Ai-Yai-Yai service center network. We are glad to welcome you to the pages of our website. We take full responsibility for the work we do. Our company values every customer who visits the branches of our network, and throughout the entire history of Ai-Yai-Yai, there are already more than 200,000 of you in our customer database.
If you have any kind of difficulty, misunderstanding caused by service in our company, if you are a customer who cannot personally visit our service centers, a person who cannot pay for services but urgently needs to have a device repaired, or a person with disabilities, please simply call our hotline or contact us in any convenient way, and we, as a responsible company should, will provide assistance as quickly as possible. Thank you for your attention and for being with us.
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